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Privacy Policy

1. Introduction

This Privacy Policy outlines how LUDA BLACK collects, processes, and protects your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) in South Africa. We are committed to safeguarding your privacy and ensuring the lawful handling of your personal information.

Last updated: March 24, 2025

2. Information We Collect

2.1. Personal Information (as defined under POPIA):

  • Full name and contact details
  • Email address
  • Phone number
  • Physical and postal address
  • Payment details (e.g., bank card information)

3. How We Use Your Information

We process your personal information for the following lawful purposes:

  • Fulfilling your orders and transactions
  • Providing customer support services
  • Sending transactional updates and notices
  • Enhancing our services and user experience
  • Direct marketing (with your consent, as required under POPIA and the Consumer Protection Act, 2008)

4. Data Security

4.1. We implement reasonable technical and organisational measures to secure your personal information, as required by POPIA.

4.2. Data transmission is encrypted using Secure Socket Layer (SSL) technology.

4.3. We conduct regular security reviews to prevent unauthorised access, loss, or damage to your information.

5. Data Sharing and Third Parties

5.1. We may share your personal information with:

  • Payment processors and delivery service providers
  • Analytics and marketing partners (with your consent)
  • Regulatory authorities when required by South African law

5.2. We do not sell your personal information to third parties and only share it with operators acting on our behalf under strict confidentiality agreements, per POPIA.

6. Your Rights and Choices

Under POPIA, you have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal obligations)
  • Object to processing or withdraw consent for direct marketing
  • Request a copy of your information in a structured format
  • Lodge a complaint with the Information Regulator

7. Cookies and Tracking

7.1. We use cookies and similar technologies to:

  • Store your preferences
  • Monitor website usage and performance
  • Enhance your browsing experience

7.2. You may adjust cookie settings in your browser or opt-out via our website’s cookie consent tool.

8. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact our Information Officer:

  • Email: team@ludablack.co.za
  • Phone: +27 66 591 9979

You may also contact the Information Regulator at:
Email: lusandanyilenda@gmail.com